Order Delays (Dispatch or Transit)Updated 3 months ago
We aim to dispatch all orders within 1-3 business days.
For UK deliveries:
- Royal Mail and InPost™ Locker Delivery both offer standard delivery within 2-3 business days after dispatch.
- You’ll receive a tracking link via email once your order has shipped.
Please note: Dispatch times may be slightly delayed during busy gifting periods, sales, public holidays, or due to courier disruptions. If your item is on pre-order, dispatch will begin from the estimated shipping date listed at checkout.
For the most accurate updates:
- Use the tracking link in your dispatch email
- Or visit the courier’s website directly:
If your tracking shows a delay, or you haven’t received tracking information after 3 business days (excluding pre-orders and busy periods), please contact us here.
If your order hasn’t arrived within 10 business days of the expected delivery date, reach out so we can investigate with the courier. Investigation times can vary, but we’ll do everything we can to resolve the issue as quickly as possible.