What’s your return policy?Updated 4 days ago
We offer free returns for 30 days from the date your item is delivered. To be eligible for a return:
- Your item must be initiated and sent back to us within 30 days from the date your order is delivered.
- Make sure it’s in its original condition with all tags and packaging.
- The item isn't marked as "Clearance" or "Non-Returnable" on the product page, unless faulty.
To initiate a return, these are the steps:
- Jump onto our returns portal.
- Provide your order number and email address.
Please note:
- Refunds will be issued within 5 business days of the item(s) being received back at our warehouse after inspection by our contracted fulfillment centre. During sales events and peak times, extended refund times are to be expected.
- For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.
- Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.